If your shipment arrived damaged, it is essential that on the day of delivery you complete a damage report with the courier. This report is necessary for processing a complaint.

You can also fill it out online: https://protokol.dpd.com.pl/, and then notify our complaints department at: maxyserwis@iso-trade.eu

Any shortages in the received order or mechanical damage to products/packaging must be reported to our store support within 2 working days of receiving the goods at the email address: b2b@maxy.eu

Failure to meet this deadline will result in rejection of the complaint.

All products purchased from our wholesale store are covered by a 2-year warranty from the date of purchase.

How to submit a complaint?

1. Fill out the complaint form – download it here: attachment
2. Pack all defective products into a parcel and send it to the following address:
   ISO TRADE - Gniewomierz 173, 59-241 Legnickie Pole
3. Send the form to us via email: maxyserwis@iso-trade.eu, or include it in the package with the returned goods.
4. We have 30 days to respond to your complaint. The complaints department will decide whether the product will be repaired, replaced with a new one, or if we will issue a credit note and refund the money to your account.